FAQs
Frequently Asked Questions !
How long does the cleaning take?
It depends on the size of your home and how much cleaning is needed. We focus on quality rather than speed, so we don’t set strict time limits. That said, we can give you a general estimate if needed.
Do I need to be home during the cleaning?
No. Most of our clients aren’t home during their cleanings. We work Monday to Saturday, 8:30 a.m. to 5:30 p.m. If you won’t be home, you can provide us with a spare key, garage code, or lockbox access.
Why is the first cleaning more expensive?
We recommend starting with a deep cleaning before beginning regular service. This allows our team to establish a strong baseline and makes future cleanings more efficient and consistent.
Are pets okay during the cleaning?
Yes, we’re a pet-friendly company! If your pet is aggressive or anxious, please secure them in a safe area. If you won’t be home, let us know how to work around your pet safely and comfortably.
Still Have A Questions?
Do I need to provide cleaning supplies?
No. We bring all the necessary cleaning supplies and equipment. We use top-quality products and vacuums to ensure the best results. If you have product preferences, just let us know.
Do your cleaners accept tips?
Tipping is not required but always appreciated. Some clients tip after each visit; others give a larger tip at the end of the year. You can also leave us a review on Google, Angie’s List, Thumbtack, our website, or Facebook — we love your feedback!
Do I need to give the cleaner a key?
No. For your safety, we recommend using a lockbox. This allows us to securely access your home, perform the cleaning, and return the key after we’re done.
What if I'm not satisfied with the service?
If you’re not 100% satisfied, please call us within 24 hours. We’ll return and re-clean any missed areas at no extra charge. Your satisfaction is our priority — and we’d love to earn your repeat business and a great review!